Privacy Policy

Updated: 11/09/2026

1. Introduction

Salford Loaves and Fishes is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, access our services, make a donation, volunteer with us, attend our events, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.

By using our website or providing us with your personal information, you agree to the practices described in this Privacy Policy.

2. About Us

Salford Loaves and Fishes is a charity supporting people experiencing homelessness, poverty and social exclusion in Salford and the surrounding areas.

As the organisation responsible for your personal information, Salford Loaves and Fishes acts as the Data Controller.

Contact Details
Salford Loaves and Fishes Ltd
1 Paddington Close
Salford M6 5PL

Email: info@salfordloavesandfishes.org.uk
Telephone: 0161 737 8775

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us using the details above.

3. Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide to Us

This may include:

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Information contained in enquiries or contact forms

  • Information supplied during service referrals

  • Donation information

  • Volunteer application information

Donation Information

When you make a donation, we may collect:

  • Contact details

  • Donation history

  • Gift Aid declarations

  • Payment information

Payments are processed securely by trusted third-party payment providers. We do not store full payment card details on our systems.

Volunteer Information

If you apply to volunteer with us, we may collect:

  • Contact details

  • Employment history

  • Skills and experience

  • References

  • Relevant background checks where required for the role

Service User Information

Where necessary to provide support and services, we may collect information including:

  • Contact details

  • Housing circumstances

  • Support needs

  • Referral information

  • Health or wellbeing information where relevant and lawful

Where special category information is processed, we will only do so where there is a lawful basis under data protection legislation.

Information Collected Automatically

When you visit our website, we may automatically collect information such as:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Pages viewed

  • Time spent on the website

  • Referral sources

This information helps us improve our website and understand how visitors use it.

4. How We Use Your Information

We use personal information to:

  • Respond to enquiries and requests

  • Deliver our charitable services and support

  • Process referrals

  • Manage volunteer recruitment and administration

  • Process donations and Gift Aid claims

  • Communicate with donors, supporters and volunteers

  • Organise events and fundraising activities

  • Improve our website and services

  • Monitor and evaluate our impact

  • Comply with legal, regulatory and safeguarding obligations

  • Maintain appropriate organisational records

We will only use personal information where we have a lawful basis for doing so.

5. Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Consent

  • Contract

  • Legal obligation

  • Vital interests

  • Legitimate interests

  • Substantial public interest (where applicable for special category data)

Where we rely on consent, you may withdraw your consent at any time.

6. Marketing Communications

We may contact you about our services, campaigns, fundraising activities, events and charitable work where we have permission to do so.

You can opt out of receiving marketing communications at any time by:

  • Selecting the unsubscribe link included in our emails

  • Contacting us directly

We will respect your communication preferences.

7. Sharing Your Information

We do not sell personal information to third parties.

Where necessary, information may be shared with trusted organisations including:

  • Payment providers

  • IT service providers

  • Website hosting providers

  • Customer relationship management systems

  • Email communication platforms

  • Professional advisers

  • Funding bodies and regulators where required

  • Partner organisations assisting in delivering services

We only share information where it is lawful, necessary and proportionate to do so.

8. Data Security

We take appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Unlawful processing

  • Accidental loss

  • Destruction

  • Damage

  • Unauthorised disclosure

While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely secure.

9. Data Retention

We will retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, contractual, safeguarding, regulatory and reporting requirements.

When information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you have the right to:

  • Be informed about how your information is used

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information in certain circumstances

  • Restrict processing in certain circumstances

  • Object to processing in certain circumstances

  • Request the transfer of your information to another organisation where applicable

  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details provided in this Privacy Policy.

11. Cookies

Our website uses cookies and similar technologies to:

  • Enable website functionality

  • Improve website performance

  • Understand how visitors use our website

  • Support analytics and reporting

You can manage cookie preferences through your browser settings.

Further information can be found in our Cookie Policy.

12. Complaints

If you have concerns about how Salford Loaves and Fishes handles your personal information, we encourage you to contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, guidance, organisational practices or services.

Any updates will be published on this page, and the revised version will take effect from the date shown at the top of the policy.

We encourage visitors to review this Privacy Policy periodically to stay informed about how we protect personal information.